Terms & Conditions

Last updated: May 3, 2026

Please read these Terms & Conditions carefully before using CarCRM. By registering an account or using our services, you agree to be bound by these terms.

Provider: Sole proprietor Semenov Ruslan Oleksiiovych Contact: [email protected]

1. Definitions

• "CarCRM", "we", "us" — the platform operated by Sole proprietor Semenov Ruslan Oleksiiovych
• "Service" — the CarCRM web application and all associated features.
• "Tenant" — a registered dealer company with its own isolated database.
• "User" — any individual accessing the Service under a Tenant account.
• "You" — the person or entity accepting these terms.

2. Eligibility and Registration

2.1. You must be at least 18 years old and have the legal authority to enter into a binding agreement on behalf of your organisation.

2.2. You agree to provide accurate, complete, and up-to-date information when registering. You are responsible for maintaining the confidentiality of your login credentials.

2.3. You are responsible for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorised use.

3. Description of Service

3.1. CarCRM is a multi-tenant SaaS platform for automobile dealerships. It provides tools for inventory management, client tracking, sales recording, repair logging, financial transactions, and a public storefront.

3.2. Each Tenant receives an isolated PostgreSQL database. Data belonging to one Tenant is not accessible to other Tenants.

3.3. We reserve the right to add, modify, or remove features at any time. We will provide reasonable notice of material changes where possible.

4. Subscription and Payment

4.1. Access to CarCRM requires an active subscription. Subscription plans, pricing, and billing cycles are described on the pricing page or in your onboarding agreement.

4.2. Fees are billed in advance. All payments are non-refundable unless required by applicable law or explicitly stated otherwise.

4.3. If payment fails, we may suspend access to your account after a reasonable grace period. We will notify you of any failed payment.

4.4. We reserve the right to change pricing with at least 30 days' advance notice. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

5. Acceptable Use

5.1. You agree not to use the Service to:

• Upload or transmit unlawful, harmful, or fraudulent content.

• Attempt to gain unauthorised access to any part of the Service or its infrastructure.

• Reverse engineer, decompile, or disassemble any part of the Service.

• Resell or sublicense access to the Service without written consent.

• Engage in any activity that disrupts or degrades the performance of the Service.

  5.2. You are solely responsible for the data you enter into the Service, including client personal data. You must comply with all applicable data protection laws when processing such data.

6. Data and Privacy

6.1. Our collection and use of personal data is governed by our Privacy Policy.

6.2. You retain ownership of the data you input into the Service. By using the Service, you grant us the right to store and process that data solely to provide and improve the Service.

6.3. Upon termination, we will retain your data for 30 days and then delete it, unless a longer retention period is required by law.

7. Intellectual Property

7.1. All rights, title, and interest in the Service — including the software, design, trademarks, and documentation — remain exclusively with Sole proprietor Semenov Ruslan Oleksiiovych

7.2. Nothing in these terms grants you any ownership rights in the Service. You are granted a limited, non-exclusive, non-transferable licence to use the Service during your subscription period.

7.3. Any feedback or suggestions you provide may be used by us to improve the Service without any obligation to compensate you.

8. Third-Party Services

The Service may integrate with or link to third-party services (e.g. Telegram, Google OAuth, Cloudflare Turnstile). We are not responsible for the availability, accuracy, or content of such third-party services. Their use is governed by their own terms and privacy policies.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Sole proprietor Semenov Ruslan Oleksiiovych be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service.

Our total liability for any claim arising out of or related to these terms shall not exceed the fees paid by you in the 12 months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Sole proprietor Semenov Ruslan Oleksiiovych from any claims, losses, damages, and expenses (including reasonable legal fees) arising from your violation of these terms, your use of the Service, or your breach of applicable laws.

12. Termination

12.1. You may terminate your account at any time by contacting us at [email protected].

12.2. We may suspend or terminate your account immediately if you breach these terms, fail to pay fees, or engage in any activity that we determine, in our sole discretion, to be harmful to the Service or other users.

12.3. Upon termination, your right to use the Service ceases immediately. Sections 7, 9, 10, and 11 survive termination.

13. Governing Law and Dispute Resolution

These terms are governed by the laws of Ukraine. Any disputes arising from or related to these terms shall be resolved exclusively in the courts of Kyiv, Ukraine, unless otherwise required by applicable mandatory law.

14. Changes to These Terms

We may update these terms from time to time. We will notify you of material changes by email or through an in-app notice. Continued use of the Service after the effective date of any change constitutes acceptance of the revised terms.

15. Contact

If you have any questions about these Terms & Conditions, please contact us at:

Email: [email protected]

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